Maintenance & Pest Control
How do I report a maintenance
issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (719)
597-7204 as soon as possible. For routine service
requests, you may also submit your maintenance request
online.
With the MSC, you can expect:
- Upgraded call handling and customer
experience
- US-based representatives with strong facilities
knowledge
- New call back feature offered to avoid wait
times
- Appointment notifications and reminders
- Superior response and specialized technician
assignments
Our experienced customer service agents are
available for 19-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request.
Click here for more information
on the MSC.
Don’t forget to download the
Lendlease US Communities App and enable
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are any items available for pick-up by
residents?
To help keep things running smoothly, we are
pleased to offer residents a convenient self-help option for a
number of replacement items for your home. Items may be picked up
at the Community Center during normal business hours or residents
may request delivery by calling (719) 694-0194. Items available
include:
- Air filters
- Light bulbs
- Batteries
- Blind slats (up to 10 per year)
- Ice melt
- Non-Chemical Pest Management Products (including
glue boards, traps, and bait stations)
Your Community's Integrated Pest
Management Program
As part of our commitment to environmental
protection, resident safety, and pet welfare, Tierra Vista
Communities at Schriever SFB wants to familiarize you with our
Integrated Pest Management (IPM) program. Your community is on
federal property, meaning the use of pesticides is regulated by
federal law. The primary goal is to ensure effective pest control
while minimizing environmental impact and reducing unnecessary
exposure to pesticides for our residents, their families, and
pets.
Here's what you can expect from our IPM program:
- Preventive Strategies
- Monitoring and Assessment
- Non-Chemical Control Methods
- Targeted Pesticide Application
- Education and Awareness
There are several non-chemical pest management
products available free of charge from your community self-help
location including glue boards, traps, and bait stations.
Click here to locate
self-help in your community.
Click here to view the
Integrated Pest Management FAQ
If you are experiencing increased pest activity in or around your
home that you are unable to address with non-chemical control
methods or over-the-counter pest products, please contact the MSC
to schedule an appointment. Please reach out to your property
management team with any questions or concerns regarding pest
management in your community.
Utilities & EV Charging
Where can I learn more about the Air
Force Mandated Utilities Allowance Program?
To reduce energy consumption nationwide, the DOD
(Department of Defense) established a utility conservation policy
(Public Law 104-106, 110 St, 186 Section 2801) that holds service
members and their families responsible for their utilities usage.
Privatized military communities across all branches of service are
also required to follow the DOD policy.
The Air Force Mandated Utilities Allowance Program more accurately
captures utility costs and usage, while still offering a financial
incentive to Service Members and families who conserve
electricity.
This video explains the program.
Click Here to watch the video
For more in-depth information, click here to review the Air Force
Mandated Utilities Allowance Program's Most Frequently Asked
Questions and Answers. This document outlines the
program, specific changes as well as the most frequently asked
questions.
The intent of the Utility Allowance Program is to constantly
heighten awareness and promote energy conservation. Through it
Tierra Vista residents can become good stewards of our environment.
If you have any questions, please call the Community Center Office
at (719) 694-0194.
Fast and Convenient Electrical Vehicle
Charging
Lendlease is excited to announce it has partnered
with TRO Energy Solutions (TROES) as our “Level 2” electric vehicle
(EV) charging partner. Residents have requested Level 2 EV charging
because it’s safe, efficient, and much quicker than other charging
alternatives. In fact, Level 2 charging can take as little as 5 to
6 hours to reach a full vehicle charge.
In contrast, Level 1 charging (plugging an EV directly into a
regular, home electrical outlet) is slow, inefficient, and
potentially unsafe - it can take 24 hours or longer to charge a
vehicle. TROES will provide Level 2 charging options for residents
with an affordable monthly subscription. Due to the nature of Level
1 charging, the Air Force has prohibited Level 1 charging at this
installation.
For residents with electric vehicles interested in charging their
vehicle at home, TROES will install, set up, and maintain your
Level 2 charging station at no cost other than an affordable
monthly subscription. There are NO out-of-pocket installation,
setup or maintenance costs for residents that subscribe with
TROES.
Residents interested in having a Level 2 charging station installed
at their home can take the following steps to engage TROES
directly:
- Visit https://troes.io to begin
registration or click here.
- Select a ChargeTime plan that is right for you.
This is a direct subscription between the resident and TROES.
- A TROES installation specialist will call you to
coordinate the installation schedule.
- Once the EV charger is installed, you can
conveniently manage usage, billing, scheduling and more through the
ChargeTime app or by directly contacting TROES.
Renters Insurance
Is renter's insurance mandatory?
Beginning December 15, 2023, renters insurance is
required at time of move-in and must be maintained at all times
during residency with Tierra Vista Communities at the expense of
the resident. Renters insurance protects you from claims for
property damage and physical injury caused by or to you, a member
of your family or a guest while living in your home. The lease
requires proof of insurance coverage meeting the minimum
requirements with Tierra Vista Communities named as an interested
party at time of move-in.
Minimum Required Insurance Coverage:
- Limits of liability in an amount of at least
$100,000 per occurrence
Tierra Vista Communities strongly
recommends you add property insurance to cover losses or damage to
your personal belongings or the personal belongings of your family
or guests. Please keep in mind that Tierra Vista
Communities will not cover the loss of or damage
to your personal property or the personal property of your family
members or guests.
You may choose any renters insurance provider. We offer
ResidentShield to residents as an easy and affordable option for
renters insurance. Visit www.residentshield.com/lendlease for more
information or to sign up today!
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
